Self-Driven Passion for Technology & Success

20 years working with contact center technologies with +10 years in Project/Program Management leading both product & implementation projects. Background in software, finance, collections, support, operations, & sales

BS, Electrical Engineering

Skill Overview

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Management Skills
10+ Years of Management Experience

Areas of Experience

  • Product Management

  • Offer Management

  • Portfolio Management

  • Program Management

  • Project Management

  • Business Analysis

  • Risk Management

  • Quality Management

  • Vendor Management

  • Partner Management

  • Customer Success Management Operations

  • Software Development Life Cycle | SDLC

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Soft Skills
20+ Years of Business Experience

Areas of Experience

  • Clear Leadership Direction

  • Confident Decision Making

  • Creative Problem Solving

  • Agile Strategic Planning

  • Team Enablement

  • Management through Feedback

  • Mentoring

  • Ability to listen & apply empathy

  • Making the complex seem simple

On a Personal Note

Some of my hobbies include

Video Games

I love playing video games & staying involved in the growing video game & streaming communities

I enjoy FPS games such as Call of Duty, Fortnite, & Apex. RPGs like Final Fantasy & Skyrim. Driving games like Mario Kart, Forza, Burnout

 
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Cooking & Gardening

Unlike video gaming, I started my cooking journey only a couple of years ago. I started learning from Hello Fresh to start learning the basics, but then expanded my skills through cookbooks & YouTube.

Once I fell in love with cooking I became very conscious of where my food comes from & started getting locally sourced veggies & meat.

These days I can be found tending to my edible sensory garden on my roof here in Seattle.

 
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Lifting, Yoga & Spin

I started weight lifting at 17, yoga at 26 & spin at 29.

I recently installed a pulley system in my house to finalize my home gym during the pandemic.

Over the years I have taught myself a lot around food science, body chemistry, & the affects of working out. I really delight in talking about the science side of it all.

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”The customer’s journey doesn’t end at go-live, but is the beginning of our journey together. “

 
 
Ora Ocon - Visionary & Leader

Ora Ocon - Visionary & Leader