Product Management — Product Life Cycle & SDLC

Go To Market Strategy

Building out Go To Market Strategy for new products or service offers.

• Defining Target Market

• Define Service Offerings

• Outline Marketing Strategy

Ensuring success tracking during launch with mitigation plans to increase adoption + outreach

Product Branding

Building a brand strategy around customer awareness with

• Personalized + Proactive Customer engagements to ingrain customer trust + loyalty

• Enable the customer to feel confident when looking to expand with product

Product Strategy & Roadmaps

Building Product Roadmaps with a balance between

• New feature enhancements

• Necessary technical debt

• Hitting Success KPIs

Sales & Field Enablement

Building Training, Communication, & Tools to help enable

• Sales teams to position new offers + convert more deals

• Delivery teams to help customers reach Time to Value quicker with standard | automated deployments

Program Management — Program & Project Life Cycles

Leadership On Strategy

By staying up to date on the latest industry standards, it provides the ability to look at problems from multiple angles to help paint the full picture & the steps it will take to get there

Schedule & Scope Management

Utilizing an Agile framework to help build out both long term & short term plans that can be easily adjusted to meet updated business needs

Risk Management

Continuously taking steps on current path to success to determine any new risks or existing risk that require mitigation plans

Quality Management

Ensuring that the right checks are in place during each stage of the customer or software life cycle to ensure that delivery meets the stakeholders expectations

Sales, Customer Success + Service Operations — Supporting Success Teams

Offer Success Framework

Built a Customer Success & Services Offer Framework that allows for easy integration into Customer Success Manager’s overall Success, Expansion & Renewal Plans (LAER Service Support)

Starting to build out full end to end journeys that support year over year growth & value realization

Brining verticalization to life with vertical specific pre-defined offers that provide quick MVP while following best practices for implementing our solution

Organizational Support

Shifting service offer delivery work to cheaper resources for smaller deals

Working with delivery teams to optimize Agile sprints, scheduling, risk management to reduce time to value for our customers.

Success Planning & Monitoring

Reviewing the existing service portfolio & aligning with the Customer Success Operational teams to interlock our services with the support they need to mitigate & expand

Building out business outcome & best practice collateral to train our CSMs & Project Teams on how to should value based reporting to support customer success

Employee Training Engagements

Build out & deliver training for new operational processes, service offers, and marketing campaigns supported by Customer Success & Services

Utilized innovative engagement techniques to keep employees continuously engaged during training

Provide Just In Time materials for quick access to need to know information to allow for quick quoting & delivery